Legal
Terms of Service
Effective July 30, 2026
These terms govern your access to and use of Excellent (the “Service”), operated by Excellent AI LLC, an Arizona limited liability company based in Glendale, Arizona (“Excellent,” “we,” “us”). By creating an account or using the Service, you agree to these terms. If you are using the Service on behalf of an organization, you agree on its behalf and represent that you are authorized to do so.
1. The Service
Excellent is a platform for managing restaurant groups and their events, documents, and operations. We may update, improve, or change the Service over time.
2. Accounts and eligibility
You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for your account credentials and for activity under your account. Keep your credentials secure and notify us of any unauthorized use.
3. Acceptable use
Do not misuse the Service: no unlawful, infringing, or harmful activity; no attempting to breach security or access data that isn’t yours; no interfering with the Service’s operation; and no using it to send unlawful or unsolicited messages. We may suspend accounts that violate these terms.
4. Your content and data
You and your organization retain all rights to the content and data you put into the Service. You grant us the limited license needed to host, process, and display that content solely to provide the Service. You are responsible for the content you submit and for having the rights to submit it.
5. Record integrity, retention, and data return
Excellent is built to be a system of record for your organization. This section describes what the Service does, as built today, to protect the integrity of your records and to return them to you.
Change log. Changes to your organization’s business records are written to an append-only change log. The database blocks edits and deletions of log entries, and we keep the log for the life of your organization’s account. Administrators can review account and organization-settings activity inside the Service.
Frozen financial records. When an invoice is finalized or a document is signed, the Service computes a point-in-time snapshot of the figures and stores it with a cryptographic fingerprint (a SHA-256 content hash). The database blocks changes to those snapshots and to payment records. Past financial records are frozen, never recomputed.
Signed documents stay signed. A signed document is locked to the exact content that was signed, and its signature record is permanent. To change a signed agreement, you create an amendment — a fresh document that must be signed again — while the original stays locked and on file.
Archived, not destroyed. When you remove a business record, it is archived rather than destroyed, so your operational history stays auditable. Retention periods are described in our Privacy Policy.
Taking your data with you. Administrators can download a complete copy of your organization’s business records — every business-record table, row for row, with a manifest of what the file contains and what it deliberately omits — as a single machine-readable JSON file from Settings, at any time. Secret values such as sign-in tokens are never included, and uploaded files are listed by storage path rather than bundled. You can also download each signed document as a PDF with a completion certificate (signer identity, timestamp, and the document’s content fingerprint); export reports, contacts, and training summaries as CSV files from their pages; subscribe to a read-only calendar feed; and read your organization’s core records through the read-only API connection an administrator can set up in settings. If you need a copy after termination — for up to thirty (30) days — email support@beexcellent.ai and we will provide one.
Availability. We work to keep the Service available around the clock, but we do not yet offer a contractual uptime guarantee. If your organization requires a service-level agreement, contact us.
6. Fees
Paid plans are priced per location and billed monthly or annually through our payment processor, Stripe, at the rates presented at purchase. Every plan carries a 30-day money-back guarantee: cancel within thirty (30) days of your first payment and we will refund that payment in full to your original payment method, no questions asked, whether you chose monthly or annual billing.
Monthly plans may be canceled at any time; cancellation takes effect at the end of the current billing period, and you will not be billed again. Annual plans run for their twelve-month term (the 30-day guarantee still covers the start of the term). If the number of locations on your plan changes mid-cycle, we prorate the difference on your billing. You can update payment details, switch between monthly and annual billing, or cancel through the billing portal in the Service.
If we increase pricing, we will give you at least thirty (30) days’ notice before the increase takes effect, and it will apply no earlier than your next renewal. Except as described in this section or where required by law, fees are non-refundable.
7. Third-party services
The Service integrates with third-party providers (for example, hosting, email, payments, and sign-in with Google). Your use of those services may be subject to their own terms, and we are not responsible for them.
8. Intellectual property
The Service, including its software, design, and brand, is owned by Excellent and its licensors and is protected by law. These terms do not grant you any right to our trademarks or branding.
9. Disclaimers
The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or secure.
10. Limitation of liability
To the fullest extent permitted by law, Excellent will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits or data. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the twelve months before the claim.
11. Indemnification
You agree to indemnify and hold Excellent harmless from claims arising out of your content, your use of the Service, or your violation of these terms, to the extent permitted by law.
12. Termination
You may stop using the Service at any time. We may suspend or terminate access if you violate these terms or if necessary to protect the Service or its users. On termination, your organization’s business records are handled as described in Record integrity, retention, and data return: you can request a complete copy of them within thirty (30) days of termination, and after that we retain, archive, delete, or de-identify data as described in our Privacy Policy. The provisions that by their nature should survive will survive.
13. Governing law
These terms are governed by the laws of the State of Arizona, USA, without regard to its conflict-of-laws rules. The state and federal courts located in Maricopa County, Arizona will have exclusive jurisdiction over any dispute arising out of these terms or the Service, unless applicable law provides otherwise.
14. Changes to these terms
We may update these terms from time to time. When we do, we will revise the effective date above and, for material changes, provide additional notice. Continued use of the Service after changes take effect means you accept the updated terms. We retain dated prior versions of these terms; to obtain a copy of any prior version, email support@beexcellent.ai.
Version history
- July 10, 2026 — Initial version.
- July 22, 2026 — Clarified fees, refunds, and billing mechanics; added entity and version-history detail.
- July 30, 2026 — Added record integrity, retention, and data-return commitments, including the one-click organization data export.
15. Contact us
Questions about these terms? Contact us at support@beexcellent.ai.
Excellent AI LLC · Glendale, Arizona